Telephone advice – 5 years – response time 1 hour – availability 24 hours a day / Monday – Sunday – severity level 1

Telephone advice – 5 years – response time 2 hours – availability 24 hours a day / Monday – Sunday – severity level 2

Telephone advice – 5 years – response time 4 hours – availability 24 hours a day / Monday – Sunday – severity level 3

Telephone advice – 5 years – response time the next working day – availability 24 hours a day / Monday – Sunday – security        level 4

Online support – 5 years

Training